rworld99 Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected and processed by rworld99 ("rworld99", "we", "us", "our") in connection with the operation of the rworld99 online gaming platform, accessible at rworld99.club and any associated subdomains.

rworld99 acts as the data controller with respect to personal data collected from registered players and visitors to the rworld99 platform. As data controller, rworld99 determines the purposes and means by which personal data is processed.

This Policy should be read in conjunction with rworld99's Terms & Conditions and Responsible Gaming Policy. By registering an account with rworld99 or by using any rworld99 service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

rworld99 collects the following categories of personal data:

2.1 Identity Data

• Full legal name (as per Malaysian IC or passport)
• Date of birth
• Malaysian IC number or passport number
• Nationality
• Copies of identity documents submitted for KYC verification

2.2 Contact Data

• Email address
• Malaysian mobile phone number
• Residential address (for KYC and correspondence purposes)

2.3 Financial Data

• Bank account details and e-wallet identifiers associated with deposit and withdrawal transactions
• Transaction history (deposits, withdrawals, bonuses, adjustments)
• Source of funds documentation (where required for enhanced due diligence)

2.4 Technical Data

• IP address and approximate geographic location
• Device type, operating system, browser type and version
• Session timestamps and duration
• Cookies and similar tracking identifiers (see Section 7)

2.5 Gaming Activity Data

• Game history, wager amounts, win/loss records
• Sports betting slip history and outcomes
• Bonus usage and wagering progress
• Responsible gaming tool settings and self-exclusion records

2.6 Communications Data

• Records of communications with rworld99 customer support (live chat transcripts, email correspondence)
• Survey responses and player feedback submissions

rworld99 collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC, contacting support, or submitting feedback.
• Automated collection: Technical data collected automatically when you access the rworld99 platform, including via cookies, server logs, and device fingerprinting technologies.
• Third parties: Identity and fraud screening data received from KYC service providers, payment processors, and fraud prevention partners where required to comply with anti-money laundering obligations.

rworld99 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to register your account, process deposits and withdrawals, and deliver rworld99's gaming services to you.
• Legal obligation: Processing required to comply with anti-money laundering (AML) laws, know-your-customer (KYC) requirements, and other applicable regulatory obligations.
• Legitimate interests: Processing conducted for fraud prevention, platform security, responsible gaming monitoring, and improvement of rworld99's services, where such interests are not overridden by your rights.
• Consent: Processing for optional communications, marketing, and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time via account settings or by contacting support.

rworld99 uses collected personal data for the following purposes:

• Account registration, verification, and ongoing authentication
• Processing and recording financial transactions (deposits, withdrawals, bonuses)
• KYC identity verification and age confirmation (to ensure players are 21 or older)
• AML and fraud screening in compliance with applicable regulations
• Delivering and personalising the rworld99 gaming experience
• Customer support, including responding to queries and resolving disputes
• Responsible gaming monitoring and intervention (e.g., identifying unusual activity patterns)
• Platform security, including detecting unauthorised access and prohibited activities
• Sending transactional communications (e.g., deposit confirmations, withdrawal notices)
• Sending promotional communications where you have opted in
• Analytics and platform improvement (using aggregated, anonymised data where possible)
• Compliance with legal, regulatory, and law enforcement obligations

rworld99 does not sell your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: Malaysian and international payment service providers (including FPX, e-wallet operators, and cryptocurrency processors) to facilitate deposits and withdrawals.
• KYC and AML service providers: Identity verification and fraud screening partners engaged to fulfil our regulatory obligations.
• Game software providers: Where technically necessary for game delivery; game providers receive only the minimum session data required to deliver game outcomes.
• IT and cloud infrastructure providers: Hosting, database, and security service providers engaged under strict data processing agreements.
• Legal and regulatory authorities: Where disclosure is required by law, court order, or the direction of a competent regulatory authority.

rworld99 uses cookies and similar tracking technologies to ensure the proper functioning of the platform, analyse usage patterns, and improve user experience. The categories of cookies used are:

• Strictly necessary cookies: Essential for login session management, security, and core platform functionality. These cannot be disabled.
• Functional cookies: Remember your preferences (language, display settings) to improve your experience across sessions.
• Analytical cookies: Collect aggregated data on how players use rworld99 to help us identify areas for improvement. Data is anonymised before analysis.
• Marketing cookies: Used only where you have given explicit consent to receive personalised promotional content based on your platform activity.

You can manage non-essential cookie preferences via your browser settings. Disabling functional or analytical cookies may affect certain aspects of your rworld99 experience.

rworld99 operates global infrastructure that may result in your personal data being transferred to and processed in countries outside Malaysia. Where such transfers occur, rworld99 ensures that adequate safeguards are in place, including standard contractual clauses, binding corporate rules, or other legally recognised transfer mechanisms, to ensure your personal data receives a level of protection consistent with this Policy and applicable law.

rworld99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by law:

• KYC and identity documents: Minimum 5 years from account closure, as required by AML regulations.
• Financial transaction records: Minimum 7 years from the date of each transaction.
• Gaming activity records: Minimum 2 years from last gaming activity.
• Customer support records: Retained for the duration of the account relationship plus 2 years.

Upon expiry of the applicable retention period, rworld99 will securely delete or anonymise personal data unless retention is required by a legal obligation or ongoing dispute.

Subject to applicable law, you have the following rights in respect of your personal data held by rworld99:

• Right of access: Request a copy of the personal data rworld99 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected (subject to legal retention obligations).
• Right to restrict processing: Request that rworld99 limits its processing of your data in certain circumstances.
• Right to data portability: Request a machine-readable copy of personal data you have provided to rworld99 for transfer to another service provider.
• Right to object: Object to processing based on rworld99's legitimate interests.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact rworld99's support team via the live chat function (available after login) or by emailing [email protected]. rworld99 will respond to all valid data subject requests within 30 calendar days.

rworld99 implements the following technical and organisational security measures to protect personal data:

• TLS 1.3 encryption for all data in transit between your device and rworld99 servers
• AES-256 encryption for personal data stored in rworld99 databases
• Role-based access control limiting internal access to personal data on a strict need-to-know basis
• Regular security audits, penetration testing, and vulnerability assessments
• Multi-factor authentication required for all rworld99 administrative system access
• 24/7 security monitoring and automated anomaly detection on all production systems

While rworld99 takes all reasonable precautions, no data transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own account credentials.

rworld99 is strictly intended for adults aged 21 and above. rworld99 does not knowingly collect personal data from individuals under the age of 21. If rworld99 becomes aware that personal data has been collected from an individual under 21, that account will be closed immediately and all associated data deleted or returned in accordance with our Terms & Conditions. If you believe a person under 21 has registered with rworld99, please notify us immediately via live support.

rworld99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via email or platform notification prior to taking effect. The "Last updated" date at the top of this Policy will be revised accordingly. Continued use of rworld99 following notification of changes constitutes your acceptance of the updated Policy.

For any queries, concerns, or requests relating to this Privacy Policy or rworld99's data practices, please contact:

• Live Chat: Available 24/7 via the rworld99 platform (login required)
• Email: [email protected] (plain text — not a clickable link)
• Response time: rworld99 aims to acknowledge all privacy queries within 2 business days and resolve substantive requests within 30 calendar days.

If you are dissatisfied with rworld99's handling of your personal data or your data subject request, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.